Reset Wellness, PLLC Policies
Last updated: October 16, 2026
If you have any questions, please feel free to ask us. Please sign to acknowledge your understanding.
Appointments & Fees
Rescheduling appointments is offered one time free of charge. After that, Reset Wellness, PLLC reserves the right to charge for your visit 24 hours before the visit is scheduled to occur.
Services must be paid for before the time of service.
Treatment Commitment
While we do not require any commitment, our providers do recommend you stick with the program for at least 3 months to see the results you are looking for! Oftentimes, significant loss will happen with higher doses and that can’t be achieved before 3 months. We are here to make this a success for you.
Please also note that we do not automatically ship medication without a visit. Medication is ordered during visits when requested and needed.
Insurance
Health insurance typically does not cover services provided at Reset Wellness, PLLC. If you want to seek insurance reimbursement, we would be happy to provide you itemized invoices that you can submit to your insurance company.
Medication Compliance
I agree that I will take my medications as prescribed. I agree to follow my medical provider’s instructions. I also agree that I will not sell or share my prescriptions to other individuals.
Medical Necessity
I understand that treatments used at Reset Wellness, PLLC might not be considered a medical necessity. Treatments rendered are for the purpose of improving your quality of life through hormone restoration, nutritional, and supplemental counseling, and weight loss or weight maintenance treatment.
Primary Care Provider
I agree that if I am having any side effects or become sick, that I will follow up with my primary care provider or go to an urgent care or emergency department immediately. I acknowledge that Reset Wellness, PLLC and our providers are not my primary care provider. I agree that I will continue with routine care through my primary care provider and notify them of treatments prescribed at Reset Wellness, PLLC.
Refunds, Medication Orders, and Patient Responsibilities
Medical consultations and professional services that have already been completed are generally nonrefundable, except where required by applicable law or where Reset Wellness determines that a charge was made in error.
Prescription medications are prepared or dispensed for individual patients and generally cannot be returned or restocked after dispensing. Refunds are not ordinarily provided because a patient changes their mind, discontinues treatment, experiences an unsatisfactory result, or does not achieve an anticipated treatment outcome.
Patients are responsible for following prescribed dosing instructions, proper storage requirements, and safe medication handling procedures. If additional medication is required because of patient-caused damage, improper storage, medication loss after confirmed delivery, or incorrect administration, the patient may be responsible for the cost of replacement medication.
These restrictions do not eliminate a patient's rights in cases involving pharmacy dispensing errors, incorrect medications, damaged or compromised shipments, or orders that are not fulfilled.
Pharmacy Errors, Damaged Shipments, and Unfulfilled Orders
Reset Wellness Clinic is committed to assisting patients with medication orders that are incorrect, damaged, compromised during shipping, or not fulfilled.
Patients who experience any of these issues should promptly contact Reset Wellness Clinic at Orders@RW-Clinic.com or 888-311-9776.
Patients should not administer medication that appears incorrect, damaged, improperly stored, or potentially compromised during transit until they have received appropriate guidance from the dispensing pharmacy or treating medical provider.
Reset Wellness will review reported issues and coordinate with the dispensing pharmacy and shipping carrier, when applicable, to investigate the circumstances.
When an error, fulfillment failure, or shipping-related problem is confirmed, Reset Wellness will work with the responsible parties to provide an appropriate resolution, which may include correcting the order, arranging replacement medication when clinically appropriate and legally permissible, or issuing a refund.
Refunds or replacements are determined based on the specific circumstances, applicable legal requirements, and responsibility for the problem.
Patients are not automatically responsible for replacement costs when an error or damage occurred before successful delivery and was not caused by the patient.
Nothing in this policy waives or limits any rights or remedies available to patients under applicable law.
Prescription Discretion
I understand that having an appointment with Reset Wellness, PLLC does not necessarily entitle me to being issued a prescription for hormone replacement, weight loss medication, or additional medications. Every individual is different, and it is at the medical provider's discretion to issue a prescription.
Follow-Up Appointments
I understand that I must maintain my follow up appointments to remain on treatment. It is important that lab work is monitored regularly for safety purposes. It is at our providers discretion to provide and require additional testing.
Informed Consent & Patient Responsibilities
Before treatment, my provider will explain the risks, benefits, and alternatives of the recommended treatment, and I may ask questions. My decision to begin treatment is voluntary, and results are not guaranteed.
Reset Wellness, PLLC does not provide age-related preventive care. I will continue routine screenings with my primary care provider and share relevant results with Reset Wellness, PLLC, as they may affect my treatment plan.
Acknowledging treatment risks does not waive my legal rights, release the clinic or its providers from responsibility for negligent or unlawful care, or limit my right to raise concerns, file a complaint, or seek remedies available under law.